Qualify bankruptcy leads from every call, text and web chat

Fields

• Channel (call, SMS, web chat, email)
• The whole conversation, oldest message first

Questions

1. What is the outcome of this contact as a lead? Choice

   • Qualified A person with consumer debts who wants help and lives in our service area.
   • Existing client The person already has a case or an open matter with us.
   • Not bankruptcy The person wants help with something other than debt or bankruptcy.
   • Not enough debt The person says their debts are small enough that filing makes no sense.
   • Out of service area The person lives outside northern Illinois and northwest Indiana.
   • Other legal matter Personal injury, workers compensation, divorce or another kind of case.
   • Mortgage modification The person wants a loan modification rather than a bankruptcy.
   • Creditor or vendor A creditor, collector or business calling about someone else.
   • Wrong number or spam A wrong number, a marketing call or no real enquiry.

2. Does the person say their wages are being garnished or are about to be? Yes / No

   Yes: Wages or a bank account are garnished, levied or frozen, or a garnishment is scheduled. No: No such statement appears.

3. Does the person mention a foreclosure or a sale date on their home? Yes / No

   Yes: A foreclosure case, notice or sheriff sale date on their home is mentioned. No: No such statement appears.

4. Does the person mention a car repossessed or about to be repossessed? Yes / No

   Yes: A vehicle was repossessed, booted or impounded, or repossession is threatened. No: No such statement appears.

5. Does the person mention being sued or having a judgment against them? Yes / No

   Yes: A creditor lawsuit, court date or judgment against the person is mentioned. No: No such statement appears.

6. Does the person mention a suspended or threatened driver's license? Yes / No

   Yes: The driver's license is suspended or threatened, for example over tickets, tolls or an accident judgment. No: No such statement appears.

7. Does the person mention owing taxes to the IRS or the state? Yes / No

   Yes: Tax debt to the IRS or a state is mentioned. No: No such statement appears.

8. Was a consultation booked by the end of the conversation? Choice

   • Booked A consultation date and time, in the office or virtual, was agreed.
   • Callback requested The person asked to be contacted again before booking.
   • Declined The person was offered a consultation and declined it.
   • Not offered No consultation was offered or discussed.

9. How does the person say they heard about the firm? Choice

   • TV A television advert.
   • Radio A radio advert.
   • Internet A search, website, social media or online advert.
   • Referral A friend, family member or another professional.
   • Past client The person or their family used the firm before.
   • Not stated The conversation does not say.

10. Does the person ask not to be called, texted or emailed again? Yes / No

    Yes: The person asks to stop calls, texts or emails, in any words, such as stop, unsubscribe or do not call. No: No such request appears.

Lens columns

lead_outcome, lead_outcome_probability, wage_garnishment, wage_garnishment_probability, foreclosure, foreclosure_probability, vehicle_repossession, vehicle_repossession_probability, lawsuit_or_judgment, lawsuit_or_judgment_probability, license_suspension, license_suspension_probability, tax_debt, tax_debt_probability, consultation, consultation_probability, referral_source, referral_source_probability, do_not_contact, do_not_contact_probability