Cracked vase and a missing lamp
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Priya Shah
Hi, my order LH-20931 arrived this morning. The ceramic vase is cracked down one side, and the reading lamp on the same order was not in the box.
Can you send a replacement vase, and tell me where the lamp is? I need both before Friday, they are a birthday present.
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Sam (Larkspur Home)
Sorry to hear that, Priya. Could you send a photo of the vase and the box label?
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Priya Shah
Photo attached, and the label says LH-20931-B. Please don't ask me to post the vase back, the broken edge is sharp.
Hi Priya,
Thanks for the photo. I've ordered a replacement vase, which will arrive in 3 to 5 working days. Please post the damaged one back to us with the prepaid label.
Best, Sam